Numerous crashes after installing BMP_10.2.302 and Java Cert patch PTF_10.2.371

book

Article ID: 129552

calendar_today

Updated On:

Products

CA Spectrum

Issue/Introduction

The customer installed 10.02.03.PTF_10.2.371 and the required 10.2.3_BMP_10.2.302 before that.
After these installations, the SpectroServer crashes regularly and the customer had to uninstall these patches.
We need a solution for the Java Certificate problem before Friday, March 8.

The crash was caused when an SNMP v3 trap was received. 

STACK_TEXT: 
00000000`08baf448 000007fe`e8fd8b4a : 00000000`00000000 00000000`08baf4e9 00000000`2c7fe270 00000000`00000000 : msvcr120!strcmp+0x43 [f:\dd\vctools\crt\crtw32\string\amd64\strcmp.asm @ 106] 
00000000`08baf450 000007fe`e8fd7730 : 00000000`0000ffe3 00000000`000070b1 00000000`087b2dc0 00000000`00000003 : libhpse!cs_snmp_v3_build+0x110a 
00000000`08baf530 000007fe`e8fd0349 : 00000000`08baf880 00000000`000000d0 00000000`08bbf8d8 00000000`00000001 : libhpse!cs_snmp_parse_v3_pdu+0x3c8 
00000000`08baf660 000007fe`e8fccad9 : 00000000`08baf858 00000000`08baf850 00000000`00000003 00000000`08bbf8d8 : libhpse!cs_snmp_parse_pdu+0x135 
00000000`08baf6f0 000007fe`e8fa9a2a : 00000000`0000000a 00000000`08bbf8d8 00000000`087b2d70 00000000`00000000 : libhpse!SNMP_TrapResponseUnpack+0xc1 
00000000`08baf820 000007fe`e8fa9041 : 00000000`00000001 00000000`00000000 00000000`08bbf980 00000000`00000001 : libhpse!HideSnmpTrapInternals::GetTrapResponse+0xfe 
00000000`08bbf880 000007fe`e8fa8955 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`01a5bf00 : libhpse!CsHPSETrapReceiver::DoTask+0xf5 
00000000`08bbfa40 00000000`76e259cd : 00000000`01a5bf00 00000000`00000000 00000000`00000000 00000000`00000000 : libhpse!CsHPSETask::threadRun+0x3d 
00000000`08bbfa70 00000000`7708385d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd 
00000000`08bbfaa0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d 

 

Environment

10.2.3_BMP_10.2.302 and 10.02.03.PTF_10.2.371

Resolution

This matches DE406911 resolved in Spectrum_10.02.03.D489, which is built on top of BMP#2 for 10.2.3. 
This fix is added to 10.3: 

Symptom: SpectroSERVER crashes after upgrading to Spectrum 10.2.3 with BMP 301 
Resolution: SpectroSERVER will not crash while processing the SNMP received packet .  
(10.3.0, DE367704, 01104641) 
For 10.2.3 with BMP # 2 this is resolved in D489 

Please contact support to get a copy of Spectrum_10.02.03.D489.