Software Delivery jobs are not starting on PCs that were upgraded from Win10 1803 to 1809.

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Article ID: 129500

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

On some systems that were upgraded from Windows 10 1803 to 1809 the software delivery jobs fail to start.
DSM was working correctly before the upgrade.
The DSM Agent has already been reinstalled but the result is the same.

How can we solve this issue?

Environment

Windows 10

Resolution

 A colleague reported that the issue occurred on OS build 17763.316 but not on OS build 17763.348. After upgrading 17763.316 to 17763.348 the issue was solved.