How to debug the Hardware Inventory task "General Inventory"

Products

• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

If General Inventory collect task is in status ERROR or gives incomplete/wrong inventory, how to debug it ?

Environment

Client Automation - All Versions

Resolution

On Windows

1- Execute following commands :

cftrace -c set -l DETAIL -s 30000 -f UAM

amAdvInvNt.exe .\ test.inv -d test.log

2- And collect the following files:

• .\test.inv
• .\test.log
• C:\Program Files (x86)\CA\DSM\logs\TRC_UAM_AMADVINVNT_*.log

 

On Unix/Linux

1- Execute following commands :

cftrace -c set -l DETAIL -s 30000 -f UAM 

$CA_ITRM_BASEDIR/Agent/AM/plugin/amhwinvux -o /tmp/test

2- And collect the following files:

• /tmp/test.inv
• $CA_ITRM_BASEDIR/logs/TRC_UAM_AMHWINVUX_*.log