UIM 9.0.2 installation fails on clean windows 2008 R2 system

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Article ID: 129329

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Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

When doing the UIM 9.02  install on a clean windows 2008 R2 64-bit system the installer is getting to 27% and stopping.
When I look at the distsrv logs we are getting a max restarts reached for the distsrv probe.

In the windows event log we are seeing the following error:
ctivation context generation failed for "C:\Program Files (x86)\Nimsoft\probes\service\distsrv\distsrv.exe". Dependent Assembly Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis.

How can we correct this problem?

Cause

the distsrv deployed with UIM 9.02 requires the Visual 2008 C++ 64-bit runtime libraries.
The installer only installs the Visual 2017 C++runtime libraries so this fails.
 

Environment

UIM 9.02
Any windows server version without C++ Runtime 2008 libraries already installed such as:
Windows 2008 R2
Windows 2012
Windows 2016

 

Resolution

Download the MS Visual C++ 2008 64-bit Runtime  libraries and install them before starting the installer.

Download link:
https://www.microsoft.com/en-us/download/details.aspx?id=15336