Agents on server 2016 not reporting OS version

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Article ID: 129328

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Updated On:

Products

CA Workload Automation Agents

Issue/Introduction

The system agent does not correctly identify the operating system when running on a Windows 2016 version. The agent will report the operating system as: "Windows NT (unknown) for x86" or "Windows NT (unknown) for amd64).

Cause

The agent relies on the underlying JVM to report the OS name. When the agent begins shipping the JVM 1.8 build 152 on windows, the problem will be resolved.

Environment

Windows 2016 Servers

Resolution

The agent relies on the underlying JVM to report the OS name. When the agent begins shipping the JVM 1.8 build 152 on windows, the problem will be resolved. Upgrading the agent to the latest release will resolve this issue.