APMIA agent won't start

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Article ID: 129208

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE

Issue/Introduction

Trying to start the APM Infrastructiure agent fails as follows:

APM Infrastructure Agent Force Start in Progress...
Installing Host Monitoring Agent on PORT 1691
CA SystemEDGE Version 5.9.0 - sysedge
Usage: grep [OPTION]... PATTERN [FILE]...
Try 'grep --help' for more information.
APM Infrastructure Agent could not be started, please check APMIA_install.log
Uninstalling HostMonitor


The IntroscopeAgent.log contains teh following error message

3/13/19 01:28:13 PM IST [ERROR] [IntroscopeAgent.InfrastructureAgent] Agent failed to start because: null
java.lang.NullPointerException
        at com.wily.introscope.agent.collector.ProbeManager.<init>(ProbeManager.java:83)
        at com.wily.introscope.agent.collector.CollectorAgent.start(CollectorAgent.java:206)
        at com.wily.introscope.agent.uma.UnifiedMonitoringAgent.start(UnifiedMonitoringAgent.java:238)
        at com.wily.introscope.agent.uma.UnifiedMonitoringAgent.main(UnifiedMonitoringAgent.java:253)

Environment

APM 10.7 RHEL

Resolution

Problem was due to setting of introscope.autoprobe.enable=false resetting to true resolved the problem

A defect has been raised with engineering to either prevent the failure if running with this property value should work or exit with an explanatory message if autoprobe is a required feature.