Release 9.0 started showing QnA failed attempts as -2
Article ID: 129199
Updated On:
Products
CA Rapid App Security
CA Advanced Authentication
CA API Gateway
Issue/Introduction
Description
Within the QNA section of 'Manage Authentication Credentials' of Admin UI, some users may have a "Number of Failed Attempts = -2". This issue was introduced in 9.0. The CA Strong Authentication Reports may also show the same issue.
Within the QNA section of 'Manage Authentication Credentials' of Admin UI, some users may have a "Number of Failed Attempts = -2". This issue was introduced in 9.0. The CA Strong Authentication Reports may also show the same issue.
Cause
Root Cause Of The Issue:
To distinguish the abandoned/incomplete transactions from the successful/completed transactions, code started assigning "-2" to "Failed Attempts" field in the Reports, instead of "0".
Environment
CA Strong Authentication Release 9.0.
Resolution
Fix for the issue:
While displaying the field value for "Number of Failed Attempts" column in Reports and on the "Manage Credential" screen, the code is replacing "-2" with a "0", as it was the case in previous releases.
A hot fix exists at version 9.0 - CA-StrongAuth-9.0-DE392185-HotFix.zip. Please reach out to Broadcom Support for Advanced Authentication for this hot fix.
Additional Information
None.
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