We are using CA Access Gateway (Secure proxy server, aka SPS), and noticing that the web agent trace logs get created, however transactions are not written to the file. The only thing we see in the agent trace log is the agent being initialized.
[Initialize][CSmHighLevelAgent.cpp:189][High Level Agent Initialized.]
In this use case, there were two virtual hosts configured in the Access Gateway server.conf. Each virtual host had its own WebAgent*.conf file, but both were using the default ServerPath (ServerPath="ServerPath_default").
This is incorrect as ServerPath should be unique per our documentation:
Applies to all Linux Web Agent and Access Gateway implementations
To resolve the issue, edit each WebAgent*.conf file and provide the proper ServerPath for each instance. Server Path should be the full path to the respective WebAgent*.conf file and restart the Agent.
Virtualhost1 = a1
-Edit WebAgent-a1.conf and change ServerPath to
Virtualhost2 = a2
-Edit WebAgent-a2.conf and change ServerPath to