Users cannot log in with their AD credentials

book

Article ID: 129127

calendar_today

Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

Having an issue with our APM  Environment where our users cannot log in to the APM Team Center with their credentials. The local Admin login works, but not using our Active Directory login credentials. 

Cause

Password on the account which connects to Active Directory has expired.

Environment

CA APM 10.1 
LDAP Security using Active Directory.

Resolution

Resetting the AD account password corrected the issue