ntservices probe becomes unresponsive when saving configuration changes

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Article ID: 129108

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

ntservices probe becomes unresponsive when trying to save configuration changes, e.g., doesnt close, respond or save the changes.

Cause

- GUI needed to be reloaded

Environment

- ntservices 3.40/3.42 
- Robot  version 7.97HF3 
- OS: Windows Server 2016 64-bit

Resolution

- Select the ntservices probe v3.42
- Hold down the Shift key
- Double-click the probe to reload the GUI from scratch
- Access the probe and configure profiles
- Problem was resolved (probe was properly-fully responsive)