ntservices probe becomes unresponsive when saving configuration changes

Article Id: 129108

Status: Published

Updated On: 11-03-2019 09:05

Products:

DX Infrastructure Management , NIMSOFT PROBES

Issue/Introduction:

ntservices probe becomes unresponsive when trying to save configuration changes, e.g., doesnt close, respond or save the changes.

Cause:

- GUI needed to be reloaded

Environment:

- ntservices 3.40/3.42
- Robot version 7.97HF3
- OS: Windows Server 2016 64-bit

Resolution:

- Select the ntservices probe v3.42
- Hold down the Shift key
- Double-click the probe to reload the GUI from scratch
- Access the probe and configure profiles
- Problem was resolved (probe was properly-fully responsive)