cdm probe crashes with message "Max. restarts reached"

book

Article ID: 129094

calendar_today

Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

We are running cdm-probe in version 6.30 on several servers without issues.
On one machine we get the error. the only thing what is logged in the logfile is: "Controller: Max. restarts reached for probe 'cdm' (command = cdm.exe) "

How can we fix this?
 

Cause

There was a problem with the visuall C++ runtime installation.
 

Environment

UIM 9.2 and earlier
CDM 6.X and ealier
 

Resolution

1) download the Visual 2010 and 2017 from the web archive:
http://support.nimsoft.com/Files/Archive/00371/vs2010sp1_vcredist_x86_1.01.zip
http://support.nimsoft.com/Files/Archive/00370/vs2010sp1_vcredist_x64_1.01.zip
http://support.nimsoft.com/Files/Archive/00457/vs2017_vcredist_x64_zip-1.0.1.zip
http://support.nimsoft.com/Files/Archive/00458/vs2017_vcredist_x86_zip-1.0.1.zip

2) import these into the archive on the primary
3) make sure they are forwarded to the distsrv on the hub for the problem robot.
4) on the problem robot do the following steps
-Manually rebuilt the windows performance counters:
https://support.microsoft.com/en-us/help/2554336/how-to-manually-rebuild-performance-counters-for-windows-server-2008-6
- Uninstall the all visual c++ 2010 and 2017 installation from the server.
- reboot the server
- reinstall the visual c++ 2010 and 2017 packages.
5) delete CDM probe from IM and the file system
6) deploy a clean version of the probe.