Could not upgrade to 3.6

Article Id: 129092
Status: Published
Updated On: 11-03-2019 05:42
Products:
CA Infrastructure Management , CA Infrastructure Management , CA Performance Management - Usage and Administration , CA Performance Management - Data Polling
Issue/Introduction:

After running the install to upgrade to 3.6  we see the following:

Log File: logs/install_log_install_03-07-2019_20-27-57.log
Not a Linux release this script can run on. Please see documentation for supported releases.[FAIL]

Cause:

passwordless ssh disabled for root

Environment:

CAPM 3.x

Resolution:

We print the above message if the following fails: 

ssh [email protected]$2 [ -f /etc/oracle-release ] && OS_DIST='ORACLE' 
if [[ -z $OS_DIST ]];then 
ssh [email protected]$2 [ -f /etc/redhat-release ] && OS_DIST='RHEL' 
fi 
if [[ -z $OS_DIST ]];then 
ssh [email protected]$2 [ -f /etc/SuSE-release ] && OS_DIST='SUSE' 
fi 
if [[ -z $OS_DIST ]];then 
printFAIL "Not a Linux release this script can run on. Please see documentation for supported releases." 
printScriptDone $0 
exit 0 

The install ssh's to localhost as root, and check if the /etc/*release file exists, to determine what version of linux we are on

... so ssh to localhost as root must be failing.

Resolve any security related issues that might be blocking passwordless ssh as root, and make sure you run the dr_validate script (see documentation) before running the install as it will attempt to set passwordless ssh for you

The upgrade should now work

Additional Information:

See the following knowledge article for further information on passwordless ssh: http:// https://comm.support.ca.com/kb/is-passwordless-ssh-a-requirement-for-root-when-installing-the-data-repository/KB000013983