$(_.soe.item_text) expression is not working when using it in the Default Request Name configuration
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Article ID: 129091
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Updated On:
Products
CA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
When using the value of $(_.soe.item_text) as a name for the tickets (or set the name with the service option name) but when we set in the Default Request Name configuration we get -1 as the name and error in logs:
WARN [ActiveMQ Session Task-13] [CRequest] Error evaluting request name expression: $(_.soe.item_text) WARN [ActiveMQ Session Task-13] [CRequest] Error evaluting request name expression: $(_.soe.item_text) WARN [ActiveMQ Session Task-13] [CRequest] Error evaluting request name expression: $(_.soe.item_text) INFO [SubscriptionPostSubmitThread-REQID:10018-SUBID:10220] [SubscriptionDetails] getSubscriptionDetailMap calledtrue WARN [ActiveMQ Session Task-13] [CRequest] Error evaluting request name expression: $(_.soe.item_text)
Cause
cannot expose the $(_.soe.item_text) as request name
Environment
Service Catalog 14.1 and later
Resolution
We cannot expose the $(_.soe.item_text) as request name, It is not possible to use. This would be an idea/enhancement request. To submit the idea: