$(_.soe.item_text) expression is not working when using it in the Default Request Name configuration

book

Article ID: 129091

calendar_today

Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

When using the value of $(_.soe.item_text) as a name for the tickets (or set the name with the service option name) but when we set in the Default Request Name configuration we get -1 as the name and error in logs:

WARN [ActiveMQ Session Task-13] [CRequest] Error evaluting request name expression: $(_.soe.item_text)
WARN [ActiveMQ Session Task-13] [CRequest] Error evaluting request name expression: $(_.soe.item_text)
WARN [ActiveMQ Session Task-13] [CRequest] Error evaluting request name expression: $(_.soe.item_text)
INFO [SubscriptionPostSubmitThread-REQID:10018-SUBID:10220] [SubscriptionDetails] getSubscriptionDetailMap calledtrue
WARN [ActiveMQ Session Task-13] [CRequest] Error evaluting request name expression: $(_.soe.item_text)

Cause

cannot expose the $(_.soe.item_text) as request name

Environment

Service Catalog 14.1 and later

Resolution

We cannot expose the $(_.soe.item_text) as request name, It is not possible to use. This would be an idea/enhancement request.  To submit the idea:

https://communities.ca.com/community/ca-service-management/content?filterID=contentstatus%5Bpublished%5D%7Eobjecttype%7Eobjecttype%5Bidea%5D