PIM(SAM) r12.9 SP1: auto login failed with no information available for connector 'SSH Device/Endpoint name'

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Article ID: 129080

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Updated On:

Products

CA Virtual Privilege Manager CA Privileged Identity Management Endpoint (PIM) CA Privileged Access Manager (PAM)

Issue/Introduction

User tried to login to RedHat6.7 box via auto login feature.
However, he saw the following error.
no information available for connector 'SSH Device/Endpoint Name'
 

Cause

I think Config files related to connector are accessed by JCS to create connection for checkout/checkin.
When service sequence is not followed properly, AC services will lock the JCS config folder due to security reasons.
Eventually, JCS may fail to get connector info which leads to that error.
There is no defect in JCS module to fix it.
It is access problem because of which JCS may get the below error. 'no information available for connector'
 

Environment

This problem is reported on following environment:
OS: Windows 2012 R2
Prod: CA Privileged Identity Manager r12.9 SP1 for SAM + same testfix
  CDB: MS SQLServer 2014
  User store: ActiveDirectory

Resolution

Following proper sequence may avoid this issue. Resolution :
1) Stop JCS
  example: net stop acjcswrap
 
2) Stop AC service
  example: secons -s 

3) Wait for 2 minutes. Start JCS service
  example: net start acjcswrap

4) Wait for 3 minutes. Then start AC service.
  example: seosd -start 

  IMP: Wait for min 3 minutes to resolve this.