User tried to login to RedHat6.7 box via auto login feature. However, he saw the following error. no information available for connector 'SSH Device/Endpoint Name'
I think Config files related to connector are accessed by JCS to create connection for checkout/checkin. When service sequence is not followed properly, AC services will lock the JCS config folder due to security reasons. Eventually, JCS may fail to get connector info which leads to that error. There is no defect in JCS module to fix it. It is access problem because of which JCS may get the below error. 'no information available for connector'
This problem is reported on following environment: OS: Windows 2012 R2 Prod: CA Privileged Identity Manager r12.9 SP1 for SAM + same testfix CDB: MS SQLServer 2014 User store: ActiveDirectory
Following proper sequence may avoid this issue. Resolution : 1) Stop JCS example: net stop acjcswrap
2) Stop AC service example: secons -s
3) Wait for 2 minutes. Start JCS service example: net start acjcswrap
4) Wait for 3 minutes. Then start AC service. example: seosd -start