Apache probe is only showing Http Response

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Apache probe is only showing Http Response values. All other items display as follows:

Environment

Release: Any
Component: apache probe

Resolution

This can happen if '?auto' is not appended to the end of the Server address in the profile screen. Make sure that it is listed a then apply the change.

Additional Information

Please consult the documentation on the UIM apache probe for the other requirements:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/monitoring/servers-and-application-infrastructure/apache-apache-http-server-monitoring/apache-im-configuration.html

Ensure that 'Extended Status' is turned on in the apache web server httpd.conf file. For example:

#

# ExtendedStatus controls whether Apache will generate "full" status

# information (ExtendedStatus On) or just basic information (ExtendedStatus

# Off) when the "server-status" handler is called. The default is Off.

#

ExtendedStatus On

Also, configure the /server-status to be allowed from the robot IP address.  

For example in the '/etc/httpd/conf/httpd.conf' file:

#

# Allow server status reports generated by mod_status,

# with the URL of http://servername/server-status

# Change the ".example.com" to match your domain to enable.

#

<Location /server-status>

    SetHandler server-status

    Order deny,allow

    Deny from all

    Allow from <robot_ip_address>

</Location>

In this one  particular case, the customer changed the URL to localhost instead of server name and the metrics started collecting.