Unable to select the context items from drop down menu

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Article ID: 129035

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Updated On:

Products

OBLICORE GUARANTEE

Issue/Introduction

Context menu items from the drop-down lists are not working. The images next to context menu items disappeared and cannot select the individual items in the list.

Cause

Windows Update (KB4487044) breaks paths containing back slashes in IE 11. Below is referenced document from Microsoft - 
You can read more info on that page. Microsoft currently has it listed as a bug.

https://answers.microsoft.com/en-us/ie/forum/all/windows-update-kb4487044-breaks-paths-containing/5b34833c-50f9-4a97-ad4d-8f89a9f74a7e 
 

Environment

BUSINESS SERVICE INSIGHT 8.3.5
Windows 7 Service Pack 1, Windows Server 2008 R2 Service Pack 1, Windows 10
 

Resolution

Note that the patch description for - kb4487021 applies to: Windows 10, version 1709. 
Link : https://support.microsoft.com/en-in/help/4487021/windows-10-update-kb4487021

KB4486565 applies to: Windows 7 Service Pack 1, Windows Server 2008 R2 Service Pack 1 
Link: https://support.microsoft.com/en-in/help/4486565/windows-7-update-kb4486565.

Please let the client choose the right patch to fix the issue for this known issue 
"After installing this update, Internet Explorer may fail to load images with a backslash (\) in their relative source path." 

Note: This issue is resolved in KB4486565 for client specific windows 7 environment.

Additional Information

For latest updates on the specific bug keep check the Microsoft website as this is not a product bug but an Internet explorer bug.