SDM pdmweb.exe prompts for download

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Despite setting up CGI and Metabase components for IIS, users are still experiencing problems with pdmweb.exe prompting for download when using the SDM IIS web interface

Environment

CA Service Desk Manager 17.x

IIS Primary Web Server Configuration

IIS 7.x, 8.x and 10.x

Cause

The CGI Handler Mapping must be included specifically for CAisd on IIS

Resolution

1.  Launch Internet Information Services (IIS) Manager (under Administrative Tools)

2.  Drill down to Server -> Sites -> Default Web Site -> CAisd

3.  Select 'Handler Mapping' feature on the right hand side and click on 'Add Module Mapping' from the Actions pane

4.  Enter the following details and save:

Request path: *.exe
Module: CGIModule
Executable: leave it blank
Name: CGI_EXE

5.  Recycle IIS service for changes to take effect

Additional Information

How to install and configure Microsoft's Internet Information Server 8.0 (IIS 8) on Windows Server 2012 for use with CA Service Desk Manager (CA SDM) r12.9/14.1/17.x

How to install/configure IIS 8.5, CGI and Metabase Components for Windows 2012 -2019