Despite setting up CGI and Metabase components for IIS, users are still experiencing problems with pdmweb.exe prompting for download when using the IIS web interface
The CGI Handler Mapping must be included specifically for CAisd on IIS.
Service Desk Manager 12.9, 14.1 and 17.x
IIS 7, 8, and 8.5
In IIS, drill down to Server -> Sites -> Default Web Site -> CAisd.
Select 'Handler Mapping' feature on right hand side and click on 'Add Module Mapping' from actions pane.
Enter the following details and save:
> Request path: *.exe
>> Module: CGIModule
>>> Executable: leave it blank
>>>> Name: CGI_EXE
Save the above Handler Mapping and recycle IIS
To setup CGI and Metabase:
How to set up CGI and Metabase Compatibility features in IIS 7.0?
How to install/configure IIS 8.5, CGI and Metabase Components for Windows 2012