SDM pdmweb.exe prompts for download on IIS with CGI and Metabase enabled

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Despite setting up CGI and Metabase components for IIS, users are still experiencing problems with pdmweb.exe prompting for download when using the SDM IIS web interface

Environment

Service Desk Manager 12.9, 14.1 and 17.x

IIS 7, 8, and 8.5

Cause

The CGI Handler Mapping must be included specifically for CAisd on IIS.

Resolution

In IIS, drill down to Server -> Sites -> Default Web Site -> CAisd.

Select 'Handler Mapping' feature on right hand side and click on 'Add Module Mapping' from actions pane.

Enter the following details and save:

> Request path: *.exe
>> Module: CGIModule
>>> Executable: leave it blank
>>>> Name: CGI_EXE

Save the above Handler Mapping and recycle IIS

Additional Information

To setup CGI and Metabase:

How to set up CGI and Metabase Compatibility features in IIS 7.0
https://knowledge.broadcom.com/external/article?articleId=52327

How to install/configure IIS 8.5, CGI and Metabase Components for Windows 2012 -2019
https://knowledge.broadcom.com/external/article?articleId=31703