Max. restarts reached for probe 'oracle' (command = oracle_monitor.exe)

Products

• DX Infrastructure Management
• NIMSOFT PROBES

Issue/Introduction

My Oracle probe crashes. Initially the probe looks to be working OK, but after about 3 minutes the probe goes red in IM and becomes unresponsive.

Log shows:

Feb 28 09:14:51:226 [7008] Controller: Max. restarts reached for probe 'oracle' (command = oracle_monitor.exe) 

Cause

The cause of this issue could be that at least one of the profiles is trying to connect to an unsupported version of Oracle. (i.e. Oracle 9i)

Currently, Oracle probe (5.41) supports the following Oracle versions:

18.1.0
12.2.0
12.1.0
11.2.0
11.1.0

More info here:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/oracle-oracle-database-monitoring/oracle-oracle-database-monitoring-release-notes.html#concept.dita_03df114cfbf63df6852ce5ad3b91546626756a5f_OracleSupportedVersionsandClients

Environment

Oracle probe 5.4.1

Resolution

Delete or deactivate the profile that connects to the unsupported Oracle version.