maintenance_mode 9.02 probe is failing to start

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Article ID: 128948

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

After upgrade CA to version 9.02 the maintenance_mode probe is not working. Application of the data_engine 9.0.2HF1 does not resolve the case.

Cause

maintenance_mode probe log shows fatal error accessing db stored procedure spn_bas_SetVersion

Feb 28 15:02:57:271 FATAL [main, com.nimsoft.monitor.probe.Starter] SQL Run was:call spn_bas_SetVersion('initialize', 'MAINTENANCE_MODE',1.0000,5)

Environment

UIM 9.02
maintenance_mode probe 9.02 and 9.02HF1

Resolution

Apply maintenance_mode_9.02_HF4.zip

https://support.broadcom.com/external/content/release-announcements/CA-Unified-Infrastructure-Management-Hotfix-Index/7233

maintenance_mode_9.02_HF4.zip

Steps to apply the patch:
a. Import the maintenance_mode 9.02-HF4.zip into local archive from IM.
b. Stop the maintenance_mode probe.
c. Drag maintenance_mode-9.02-HF4.zip from archive onto Primary robot.
d. Active and start the maintenance_mode probe.