IE11 does not display offerings in Unified Self-Service (USS) and shows 401 error
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Article ID: 128944
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Updated On:
Products
CA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
The error HTTP 401 appears when clicking on any offering or expanding folders in USS integrated with Catalog. This occurs only with IE. Chrome works fine.
Cause
IE limitation with URL's using underscore in the hostname
Environment
Unified Self-Service (USS) 17.1 Service Catalog 17.1
Resolution
Change the URL and remove underscore or use IP address.