When updating maintenance of a product , it fails with this message:
task# - Quick Product/Release Maintenance Information - Started date, time
Request is to get release: rr.r
for product: product_name
using site IDs: xxxxxx,yyyyyy
The product product_name at release rr.r is not available for the following site IDs: xxxxxx,yyyyyy
Log in to CA Support Online and verify that the product product_name at release rr.r is available for download under at least one of the following site IDs: xxxxxx,yyyyyy
If the product is available on CA Support Online, run 'Update Complete Product List' from the Products tab to refresh relations between the site IDs and the products.
If the problem persists, contact CA Support.
A similar message can occur, when trying to apply PTFs in online mode, as this also starts a Get Latest Maintenance task.
This could have multiple reasons:
The following steps should help to resolve this in most situations:
The message could be also correct, in case the product is not licensed at all and therefore not available to download on CA Supportonline.