When accessing Home > Advanced Reporting in Clarity, the following is displayed:
Error 500 - Internal Server Error. The server could not retrieve the document due to server-configuration or other technical problems. Contact your site administrator.
The Create and Update Jaspersoft Users job fails with error:
Failed to get an instance of ClarityJasperAdmin :: Exception getting ClarityJasperAdmin : Connection refused: connect
Additional symptoms that may be reported:
Note: The Jaspersoft URL can be accessed and login is possible.
The below error is seen in the BG logs:
ERROR 2017-10-17 15:32:07,139 [Dispatch Create and Update Jaspersoft Users : [email protected] (tenant=clarity)] jasper.ClarityJasperAdmin (clarity:admin:5158052__EA95BA45-172D-4069-8004-6BF7050E0A88:Create and Update Jaspersoft Users) Could not login to http://server:8081/reportservice with username ppmjasperadmin
com.ca.jasper.restAdapter.JasperException: Connection refused: connect
This issue can happen if any changes were made to the below fields in CSA / properties.xml file and services weren't restarted after the change:
Component: Clarity Jaspersoft