Client Automation - Error Cannot obtain signatures or intellisigs from server

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

Software inventory collect task is in status ERROR.

In AMAgent logs following error appears :

amagent|SVCSPECS.CPP|000463|INFO   | Perform actual software inv. work based on the accumulated configuration.
amagent|SVCSPECS.CPP|000463|INFO   | Filescan disabled. Will not launch amisww32.exe.
amagent|SVCSPECS.CPP|000463|INFO   | Signature-based software scan enabled.
amagent|SVCSPECS.CPP|000463|INFO   | Signature scan not configured for this task
amagent|SVCSPECS.CPP|000463|INFO   | Intellisig scan not configured for this task
amagent|SVCSPECS.CPP|000562|ERROR  | Cannot obtain signatures or intellisigs from server. Aborting signature-based software scan.

 

Cause

This problem occurs if there are 2 Software inventory collect tasks assigned to a machine :
 

- One for Signature scan without intellisig scan
- One for intellisig scan without Signature Scan.

In below example there are 2 Software Discovery collect tasks linked to one computer.
One is for intellisig scan (Signature scan is not checked).
One is for Signature scan (intellisig scan is not checked).
 

<Please see attached file for image>

 

<Please see attached file for image>

 

Environment

Release: UASIT.99000-12.9-Asset Intelligence
Component:

Resolution

Merge the 2 Software inventory collect tasks into a single Software inventory collect task for both Signature Scan and intellisig scan and link only this one to the computers.

 

<Please see attached file for image>