Client Automation - Error Cannot obtain signatures or intellisigs from server

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Article ID: 128881

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Software inventory collect task is in status ERROR.

In AMAgent logs following error appears :

amagent|SVCSPECS.CPP|000463|INFO   | Perform actual software inv. work based on the accumulated configuration.
amagent|SVCSPECS.CPP|000463|INFO   | Filescan disabled. Will not launch amisww32.exe.
amagent|SVCSPECS.CPP|000463|INFO   | Signature-based software scan enabled.
amagent|SVCSPECS.CPP|000463|INFO   | Signature scan not configured for this task
amagent|SVCSPECS.CPP|000463|INFO   | Intellisig scan not configured for this task
amagent|SVCSPECS.CPP|000562|ERROR  | Cannot obtain signatures or intellisigs from server. Aborting signature-based software scan.


 

Cause

This problem occurs if there are 2 Software inventory collect tasks assigned to a machine :
 
- One for Signature scan without intellisig scan
- One for intellisig scan without Signature Scan.


In below example there are 2 Software Discovery collect tasks linked to one computer.
One is for intellisig scan (Signature scan is not checked).
One is for Signature scan (intellisig scan is not checked).
 

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Environment

Release: UASIT.99000-12.9-Asset Intelligence
Component:

Resolution

Merge the 2 Software inventory collect tasks into a single Software inventory collect task for both Signature Scan and intellisig scan and link only this one to the computers.

 

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Attachments

1558689140445000128881_sktwi1f5rjvs16fu9.png get_app
1558689138549000128881_sktwi1f5rjvs16fu8.png get_app
1558689135376000128881_sktwi1f5rjvs16fu7.png get_app