Client Automation - Error Cannot obtain signatures or intellisigs from server
Software inventory collect task is in status ERROR.
In AMAgent logs following error appears :
amagent|SVCSPECS.CPP|000463|INFO | Perform actual software inv. work based on the accumulated configuration.
amagent|SVCSPECS.CPP|000463|INFO | Filescan disabled. Will not launch amisww32.exe.
amagent|SVCSPECS.CPP|000463|INFO | Signature-based software scan enabled.
amagent|SVCSPECS.CPP|000463|INFO | Signature scan not configured for this task
amagent|SVCSPECS.CPP|000463|INFO | Intellisig scan not configured for this task
amagent|SVCSPECS.CPP|000562|ERROR | Cannot obtain signatures or intellisigs from server. Aborting signature-based software scan.
This problem occurs if there are 2 Software inventory collect tasks assigned to a machine :
- One for intellisig scan without Signature Scan.
In below example there are 2 Software Discovery collect tasks linked to one computer.
One is for intellisig scan (Signature scan is not checked).
One is for Signature scan (intellisig scan is not checked).
<Please see attached file for image>
<Please see attached file for image>
Release: UASIT.99000-12.9-Asset Intelligence
Component:
Merge the 2 Software inventory collect tasks into a single Software inventory collect task for both Signature Scan and intellisig scan and link only this one to the computers.
<Please see attached file for image>