How To Release a Work Item in Identity Portal

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Article ID: 128867

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal

Issue/Introduction



When a user reserves a work item in the Tasks module in Identity Portal, by clicking More > Reserve Item at the the bottom of the right-hand pane, but then wants to release it, they do not see the Release Item button.  How can they release the work item?

Environment

Release:
Component: SIGMA

Resolution

The "Reserve Item" is replaced with a "Release Item" button after a refresh of the page.  The Release Item button will be visible after either refreshing the page, moveing to another work item then back to the one needing to be released, or logging out/in of Identity Portal.  Click Release Item to release the work item so other approvers can access it.