How To Release a Work Item in Identity Portal

Article Id: 128867

Status: Published

Updated On: 06-03-2019 10:15

Products:

CA Identity Manager , CA Identity Governance , CA Identity Portal

Issue/Introduction:

When a user reserves a work item in the Tasks module in Identity Portal, by clicking More > Reserve Item at the the bottom of the right-hand pane, but then wants to release it, they do not see the Release Item button. How can they release the work item?

Environment:

Release:
Component: SIGMA

Resolution:

The "Reserve Item" is replaced with a "Release Item" button after a refresh of the page. The Release Item button will be visible after either refreshing the page, moveing to another work item then back to the one needing to be released, or logging out/in of Identity Portal. Click Release Item to release the work item so other approvers can access it.