'Repository file resource /ca_ppm/templates/reportStyleTemplate_null could not be loaded' Error When Running A Report

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

After an upgrade, when running a report, this error is shown:

Repository file resource /ca_ppm/templates/reportStyleTemplate_null could not be loaded

Environment

Release:
Component: PPMJSP

Resolution

From Clarity PPM, execute the job 'Create and Update Jaspersoft Users'.

If this does not resolve the issue:

1. Open Advanced Reporting.
2. In the menu, go to View > Repository
3. Expand the contents from the server appearing in the left pane 
4. Expand 'Themes' 
5. Right click on 'ca_ppm_default'
6. Choose 'Set as Active Theme'
7. Finally, from Clarity PPM, execute the job 'Create and Update Jaspersoft Users'.