'Repository file resource /ca_ppm/templates/reportStyleTemplate_null could not be loaded' Error When Running A Report

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Article ID: 128863

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

After an upgrade, when running a report, this error is shown:

Repository file resource /ca_ppm/templates/reportStyleTemplate_null could not be loaded

Environment

Release:
Component: PPMJSP

Resolution

From Clarity PPM, execute the job 'Create and Update Jaspersoft Users'.

If this does not resolve the issue:
  1. Open Advanced Reporting.
  2. In the menu, go to View > Repository
  3. Expand the contents from the server appearing in the left pane 
  4. Expand 'Themes' 
  5. Right click on 'ca_ppm_default'
  6. Choose 'Set as Active Theme'
  7. Finally, from Clarity PPM, execute the job 'Create and Update Jaspersoft Users'.