Having an issue with get-alarms reading all alarms from the NAS

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Article ID: 128582

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Getting this error - Mar 04 14:20:53:630 [9]: NASConnection - 'get_alarms' call returned 'key not found' error code on fetch [1] - This will result in an incorrect set of alarms. Discarding this fetch sequence. This is from a custom probe.
Also, when reloading alarms in the alarm window (IE.get_alarms call) is failing intermittently

The get_alarms probe utility call is inconsistent in the results it returns.

We also see a similar issue in the IM console:

<Please see attached file for image>

IM Console Total Alarm Count is wrong
 

Cause

The nas probe was not providing all alarms for the get_alarms call.

Environment

hub 7.93
nas 9.06
alarm_enrichment 9.06

Resolution

  1. Enter this key in the Raw Configure of the "nas" probe.
  2. “get_alarms_force_wait = yes” in nas
  3. Deactivate the "alarm_enrichment" probe.
  4. Deactivate the "nas" probe.
  5. Activate the "alarm_enrichment" probe.
  6. Activate the "nas" probe.

 

Attachments

1558689283807000128582_sktwi1f5rjvs16fv2.png get_app