Having an issue with get-alarms reading all alarms from the NAS

Products

• DX Infrastructure Management
• NIMSOFT PROBES

Issue/Introduction

Getting this error - Mar 04 14:20:53:630 [9]: NASConnection - 'get_alarms' call returned 'key not found' error code on fetch [1] - This will result in an incorrect set of alarms. Discarding this fetch sequence. This is from a custom probe.
Also, when reloading alarms in the alarm window (IE.get_alarms call) is failing intermittently

The get_alarms probe utility call is inconsistent in the results it returns.

We also see a similar issue in the IM console:

<Please see attached file for image>

 

Cause

The nas probe was not providing all alarms for the get_alarms call.

Environment

hub 7.93
nas 9.06
alarm_enrichment 9.06

Resolution

1. Enter this key in the Raw Configure of the "nas" probe.
2. “get_alarms_force_wait = yes” in nas
3. Deactivate the "alarm_enrichment" probe.
4. Deactivate the "nas" probe.
5. Activate the "alarm_enrichment" probe.
6. Activate the "nas" probe.