CAU fails with an error message like "ucybsmgr.old.1741006' failed, reason: '2 - No such file or directory'."

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

The Centralized Agent upgrade of an Agent fails with an error message like:
 

20190304/095635.890 - U02000275 Rollback for file '/uc4/RO122/Agents/VVIESUP07_RO122_LX6_02_SYS/bin/ucybsmgr.old.1741006' failed, reason: '2 - No such file or directory'.

The directory depends on your installation of the Agent and the filename can vary. But the filename is something like <file>.old.<number>.
 

Environment

Release: AUTWAB99000-12.2-Automic Workload Automation-Base Edition
Component:

Resolution

Create the file. On Linux/Unix systems, you can execute:
 

touch /uc4/RO122/Agents/VVIESUP07_RO122_LX6_02_SYS/bin/ucybsmgr.old.1741006

Use the filename from the error message. Then repeat the CAU.