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Install of Infrastructure-Agent causing issue with Windows Service
Article ID: 128501
Updated On:
Products
CA Application Performance Management Agent (APM / Wily / Introscope)
INTROSCOPE
Issue/Introduction
Windows 2016 64 bits APM 10.7 SP2 Installed Infrastructure-Agent on Windows 2016 using APM 10.7 SP2 installer package for Infrastructure-Agent-10.7.
The install of Infrastructure-Agent completes successfully with no issue. Once install is complete, we find that a strange item called "Program" gets created at the root of the drive. The Infrastructure-Agent is installed under "E:\Program Files\CA" The strange item "Program" gets created at E:\.
We find that due to this item "Program", we are unable to start the Windows Service "CA SSO Policy Server".
Checking windows events, we see an error:
"The smpolicysrv service failed to start due to the following error: smpolicysrv is not a valid Win32 application."
Once we delete the item "Program", then we are successfully able to start the Windows Service "CA SSO Policy Server".
The install of Infrastructure-Agent completes successfully with no issue. Once install is complete, we find that a strange item called "Program" gets created at the root of the drive. The Infrastructure-Agent is installed under "E:\Program Files\CA" The strange item "Program" gets created at E:\.
We find that due to this item "Program", we are unable to start the Windows Service "CA SSO Policy Server".
Checking windows events, we see an error:
"The smpolicysrv service failed to start due to the following error: smpolicysrv is not a valid Win32 application."
Once we delete the item "Program", then we are successfully able to start the Windows Service "CA SSO Policy Server".
Environment
Release:
Component: APMAGT
Component: APMAGT
Resolution
Engineering team has made changes to apmia-ca-installer.bat so that it will not create the program file.
apmia-ca-installer.bat is attached which can be used.
File name:Infrastructure-Agent-installer-fix.zip
The zip file contains new apmia-ca-installer.bat.
Instructions to use the fix.
exact the Infrastructure-Agent install package.
make a backup copy of original apmia-ca-installer.bat. file.
replace this file with one from the attach zip file.
install the agent.
apmia-ca-installer.bat is attached which can be used.
File name:Infrastructure-Agent-installer-fix.zip
The zip file contains new apmia-ca-installer.bat.
Instructions to use the fix.
exact the Infrastructure-Agent install package.
make a backup copy of original apmia-ca-installer.bat. file.
replace this file with one from the attach zip file.
install the agent.
Attachments
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