Install of Infrastructure-Agent causing issue with Windows Service

Article Id: 128501

Status: Published

Updated On: 07-03-2019 05:50

Products:

CA Application Performance Management Agent (APM / Wily / Introscope) , INTROSCOPE

Issue/Introduction:

Windows 2016 64 bits APM 10.7 SP2 Installed Infrastructure-Agent on Windows 2016 using APM 10.7 SP2 installer package for Infrastructure-Agent-10.7.
The install of Infrastructure-Agent completes successfully with no issue. Once install is complete, we find that a strange item called "Program" gets created at the root of the drive. The Infrastructure-Agent is installed under "E:\Program Files\CA" The strange item "Program" gets created at E:\.
We find that due to this item "Program", we are unable to start the Windows Service "CA SSO Policy Server".
Checking windows events, we see an error:
"The smpolicysrv service failed to start due to the following error: smpolicysrv is not a valid Win32 application."
Once we delete the item "Program", then we are successfully able to start the Windows Service "CA SSO Policy Server".

Environment:

Release:
Component: APMAGT

Resolution:

Engineering team has made changes to apmia-ca-installer.bat so that it will not create the program file.

apmia-ca-installer.bat is attached which can be used.

File name:Infrastructure-Agent-installer-fix.zip

The zip file contains new apmia-ca-installer.bat.

Instructions to use the fix.

exact the Infrastructure-Agent install package.

make a backup copy of original apmia-ca-installer.bat. file.

replace this file with one from the attach zip file.

install the agent.