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Install of Infrastructure-Agent causing issue with Windows Service


Article ID: 128501


Updated On:


CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE


Windows 2016 64 bits APM 10.7 SP2 Installed Infrastructure-Agent on Windows 2016 using APM 10.7 SP2 installer package for Infrastructure-Agent-10.7.
The install of Infrastructure-Agent completes successfully with no issue. Once install is complete, we find that a strange item called "Program" gets created at the root of the drive. The Infrastructure-Agent is installed under "E:\Program Files\CA" The strange item "Program" gets created at E:\.
We find that due to this item "Program", we are unable to start the Windows Service "CA SSO Policy Server".
Checking windows events, we see an error:
"The smpolicysrv service failed to start due to the following error: smpolicysrv is not a valid Win32 application."
Once we delete the item "Program", then we are successfully able to start the Windows Service "CA SSO Policy Server".


Component: APMAGT


Engineering team has made changes to apmia-ca-installer.bat so that it will not create the program file.

apmia-ca-installer.bat is attached which can be used.


The zip file contains new apmia-ca-installer.bat. 

Instructions to use the fix. 

exact the Infrastructure-Agent install package. 

make a backup copy of original apmia-ca-installer.bat. file. 

replace this file with one from the attach zip file. 

install the agent. 


Attachments get_app