Console is down

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Article ID: 128442

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

Unable to open Debug page and manager is down. Getting Red console.

Cause

SOI is installed in MS cluster environment. Client failed over the cluster from primary to secondary but SOI manager java process never exited from task manager.

Environment

Release: SAMBDL99000-4.2-Spectrum-Service Assurance Manager-Promotional Bundle
Component:

Resolution

- Off line all SOI application where they are running on the cluster node
- Kill the SOI manager java process that is still running in task manager
- On line SOI application, SOI UCF Broker and if it is a 4.2 system SOI MQ Server
- Open http://<SOI manager host name>:7090/sam/debug and select Triage Tests, wait until the "server application startup" shows COMPLETED
- On line all other services