SOI - UIM alert stopped appearing on the console
Article ID: 128437
Updated On:
Products
CA Service Operations Insight (SOI)
Issue/Introduction
No new UIM alert's are appearing on the SOI console. Old UIM alert's are not getting updated either.
The problem started happening after the UIM server was rebooted.
The problem started happening after the UIM server was rebooted.
Environment
Release: SSADSC99000-4.2-Service Operations Insight-Data Source Capacity
Component:
Component:
Resolution
When UIM server is rebooted the UIM connector gets disconnected from the catalyst queue.
- On the UIM IM select the primary hub and double click, bring up the Status tab, this is where catalyst queue is listed. Make sure you don't have large number of alert not queued, if so then delete them so that UIM connector don't start pulling all those large number of alert when the connector is recycled, this is to prevent data overload on the connector .
- Go to the UIM connector machine and recycle "CA Catalyst Container CatalystConnector" service
- On the UIM IM select the primary hub and double click, bring up the Status tab, this is where catalyst queue is listed. Make sure you don't have large number of alert not queued, if so then delete them so that UIM connector don't start pulling all those large number of alert when the connector is recycled, this is to prevent data overload on the connector .
- Go to the UIM connector machine and recycle "CA Catalyst Container CatalystConnector" service
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