Scheduled reports are trying old email addresses

Products

• CA Business Service Insight

Issue/Introduction

Scheduled reports re trying to email old addresses and returning an error:

Cannot send report: " CA Business Service Insight™: Schedule report: REPORT NAME HERE\nCommunication error : Unexpected Server response: 550 Mailbox unavailable or access denied - <[email protected]>

Environment

CA Business Service Insight 8.3.x and 9.x

Resolution

1.  In the BSI UI, go into the report list and click the pencil next to the report in question to edit it.

2.  Scroll down to the bottom and edit the schedule. This will contain the list of addresses that scheduled report is being sent to.

If you want to find all the scheduled reports that are being sent to a particular email address, run the following query against the BSI database:

select report_name from t_report_galleries rg, t_schedules s where rg.schedule_id=s.schedule_id and upper(task_info) like '%[email protected]%'