Errors and No Metrics using Bootstrap Agent for Weblogic JVM on Linux

Products

• APP PERF MANAGEMENT
• CA Application Performance Management Agent (APM / Wily / Introscope)
• CUSTOMER EXPERIENCE MANAGER
• INTROSCOPE

Issue/Introduction

The Weblogic application log has excessive number of bellow ERROR messages and NO Introscope agent log file is getting created. No Front-end HTTP metrics are getting reported as a result.

[ERROR] [IntroscopeAgent] A problem occurred while loading the tracers for .. .. ..

Cause

Issue with the Bootstrap ACC package for Weblogic on Unix 

Note: Bootstrap Agent on Windows works but Unix  

 

Environment

Weblogic on Linux.
CA APM 10.7 Bootstrap Agent 
CA ACC 

Resolution

Workaround: 

Uninstall the bootstrap Agent and use the non-bootstrap agent package for implementation.