Inbound notification filters are missing
Article ID: 128420
Updated On:
Products
Issue/Introduction
You have previously configured which Inbound Notifications you would like to limit that come back into IM from the Provisioning Server. For example, the only two that you wish to receive are Modify Account Password and Modify User Password. For some time those were the only notifications you were seeing, but now other notifications are coming in. When you go back to look in the User Console at the Configure Inbound Notifications task, you do not see any filters enabled.
You try adding the filters back, but still do not see them "applied" through the UI. The Enable Filter box is empty.
However, when you look in the Provisioning Directory at the eTConfigPayload for BLS Connectivity Configuration, you see the following:
https://XX.XXXX.XXX/iam/im/ETACALLBACK/?env=env2Nohttps://XX.XXXX.XXX/iam/im/ETACALLBACK/?env=env1Modify_Account_PasswordModify_Global_User_Password.
The filters you applied are assumed to be the values listed above. But when you add additional values to the Enable Filter, eTConfigPayload does not get updated with the additional values.
Modify Account Password - Modify_Account_Password
Modify User Password - Modify_Global_User_Password
Environment
Identity Manager 14.x, 15.x
Cause
The eTConfigPayload value in the Provisioning Directory repository may have become corrupted and needs to be cleared and reset.
Resolution
You can check the stored values for the filters as described below and clear and recreate the value. It may look okay but could be corrupted.
Connect via jxplorer to Provisioning Directory (the data repository on port 20391):
eTDSAContainerName=DSAs,eTNamespaceName=CommonObjects,dc=etadb
etadb > im > CommonObjects > Configuration > BLS Connectivity Configuration attribute is "eTConfigPayload"
Verify the value of eTConfigPayload.
If needed, copy the value to Notepad, clear the attribute value, submit/save, re-enter the saved value from Notepad, and submit.
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