User returning to login page
Article ID: 128399
Updated On:
Products
CA Single Sign On Secure Proxy Server (SiteMinder)
CA Single Sign On SOA Security Manager (SiteMinder)
CA Single Sign-On
Issue/Introduction
Users are being returned to the login page repeatedly, despite entering credentials which are known to be valid otherwise.
Cause
There are two main reasons why this might happen:
1. The user is authenticating, but is not listed correctly via the policy to be authorized for the target resource.
2. The SiteMinder authentication scheme being used, is hosted in a different cookie domain than the target application, and a cookie provider is not in use.
1. The user is authenticating, but is not listed correctly via the policy to be authorized for the target resource.
2. The SiteMinder authentication scheme being used, is hosted in a different cookie domain than the target application, and a cookie provider is not in use.
Environment
SiteMinder version: any
Resolution
Review the SiteMinder policy to assure the user is configured to be authorized, and verify the authentication scheme utilizes a login page within the same cookie domain.
Feedback
Yes
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