User returning to login page

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Article ID: 128399

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On

Issue/Introduction

Users are being returned to the login page repeatedly, despite entering credentials which are known to be valid otherwise.

Cause

There are two main reasons why this might happen:

1. The user is authenticating, but is not listed correctly via the policy to be authorized for the target resource.

2. The SiteMinder authentication scheme being used, is hosted in a different cookie domain than the target application, and a cookie provider is not in use.

Environment

SiteMinder version: any

Resolution

Review the SiteMinder policy to assure the user is configured to be authorized, and verify the authentication scheme utilizes a login page within the same cookie domain.