User returning to login page

Article Id: 128399

Status: Published

Updated On: 27-02-2019 17:03

Products:

CA Single Sign On Secure Proxy Server (SiteMinder) , AXIOMATICS POLICY SERVER , CA Single Sign On SOA Security Manager (SiteMinder) , CA Single Sign-On , CA Single Sign-On

Issue/Introduction:

Users are being returned to the login page repeatedly, despite entering credentials which are known to be valid otherwise.

Cause:

There are two main reasons why this might happen:

1. The user is authenticating, but is not listed correctly via the policy to be authorized for the target resource.

2. The SiteMinder authentication scheme being used, is hosted in a different cookie domain than the target application, and a cookie provider is not in use.

Environment:

SiteMinder version: any

Resolution:

Review the SiteMinder policy to assure the user is configured to be authorized, and verify the authentication scheme utilizes a login page within the same cookie domain.