Policy Engines writing exceptions

Products

• SINGLE SIGN ON - LEGACY
• CA Data Protection (DataMinder)
• CA User Activity Reporting

Issue/Introduction

WGNCM process is consuming high memory while loading the policies, throwing the below exception:

0x8007000e (Not enough storage is available to complete this operation.)

Environment

Release:
Component: DLPSRV

Resolution

CA has released FIX:SO08130 (incorporating Server_x64_15.20_HF0194). This fix is targeted at resolving the following support issues: WGNCM process is consuming high memory

Installation Instructions:

1. Download and extract the Server_x64_15.20_HF0194.zip file.
2. Apply the hotfix.
2.1. Apply Server_x64_15.20_HF0194.msp to all machines where the CA Data
Protection policy engine is deployed.

Additional Information

Notes:
a. Further installation details can be found in the Applying Hotfixes section of the CA Data Protection 15.2 DocOps space.
b. The following files will be updated when applying these hotfixes: client\wgncm.exe - 15.20.4601.0 - 04-Nov-2016