CA_SAM_Device_Export_SQL.XML - Need Updated SAM 4.3.4
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Article ID: 128387
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Updated On:
Products
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
Issue/Introduction
I upgraded to PHP 7.1 with Software Asset Manager 4.3.4. The data sync is now failing. The ImportDriver.log file has error: Error in deserializing body of reply message for operation 'monitor_data_exchange_process'.
Environment
Release: Component: CASAM
Resolution
Do the following.
Go to “C:\Program Files (x86)\CA\SAM\app\includes\prod\st\custom\ca\custom_config.inc”. Backup the file prior to making changes.
This file has a method as follows:
public static function get_soap_namespace() { return 'http://ca.com/wsdl/'; }
Comment the section out or remove these lines after taking a back up of the file. Restart the IIS on SAM server and the Event Service on ITAM server. Check event service logs after 5 mins and see if you are still getting the error. Also restart the import driver and see if the error is still reproduced.