CA_SAM_Device_Export_SQL.XML - Need Updated SAM 4.3.4
Article ID: 128387
Updated On:
Products
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
I upgraded to PHP 7.1 with Software Asset Manager 4.3.4. The data sync is now failing.
The ImportDriver.log file has error:
Error in deserializing body of reply message for operation 'monitor_data_exchange_process'.
Environment
Release:
Component: CASAM
Component: CASAM
Resolution
Do the following.
Go to “C:\Program Files (x86)\CA\SAM\app\includes\prod\st\custom\ca\custom_config.inc”. Backup the file prior to making changes.
This file has a method as follows:
public static function get_soap_namespace()
{
return 'http://ca.com/wsdl/';
}
Comment the section out or remove these lines after taking a back up of the file. Restart the IIS on SAM server and the Event Service on ITAM server.
Check event service logs after 5 mins and see if you are still getting the error.
Also restart the import driver and see if the error is still reproduced.
Go to “C:\Program Files (x86)\CA\SAM\app\includes\prod\st\custom\ca\custom_config.inc”. Backup the file prior to making changes.
This file has a method as follows:
public static function get_soap_namespace()
{
return 'http://ca.com/wsdl/';
}
Comment the section out or remove these lines after taking a back up of the file. Restart the IIS on SAM server and the Event Service on ITAM server.
Check event service logs after 5 mins and see if you are still getting the error.
Also restart the import driver and see if the error is still reproduced.
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