API-1029 Error when using REST API

Products

• Clarity PPM On Premise

Issue/Introduction

Upon login, the error is given: API-1029 : Authentication Error

Environment

Release: All
Component: Clarity Security Access Administration

Cause

This error occurs when a user is missing an access right.

Resolution

1. Make sure the environment does not have REST API Access disabled
   • Go to CSA > Server Properties > Application > Application Server.
   • 'Disable REST API Access' should be unchecked.
2. Ensure the user has global right: API - Access

Additional Information

Note: This access should only be provided to users needing access to REST API. 

Also check KB DE56355 New UX: User without the API - Access permission is getting API-1029 : Authentication Error after timeout