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Rally - On-premises: How to get complete logs from On Premise versions 2018.x and older
Article ID: 128275
Updated On:
Products
CA Agile Central On Premise (Rally)
Issue/Introduction
The support bundle is a good way to get a quick set of logs, however they are not comprehensive and often only contain logs since the system was last started. It is often necessary to look at older logs or investigate the GC logs to analyze memory usage.
This requires root access to the appliance.
If root access is not available, please follow the instructions in this article: https://comm.support.ca.com/kb/requesting-and-updating-the-root-password-for-the-agile-central-onpremise-appliance/kb000010888
This requires root access to the appliance.
If root access is not available, please follow the instructions in this article: https://comm.support.ca.com/kb/requesting-and-updating-the-root-password-for-the-agile-central-onpremise-appliance/kb000010888
Environment
Release: 2018.1
Component: ACPREM
Resolution
SSH into the appliance
Run the following commands:
Using SCP, transfer the files off of the appliance.
Run the following commands:
# cd /home/appuser/domains
# tar -cvzf logs.tar.gz *
# tar -cvzf logs.tar.gz *
Using SCP, transfer the files off of the appliance.
SCP in Windows
WinSCP is an easy to use tool for WindowsSCP in Mac or Linux
$ scp [email protected]<rallyappliance address>:/home/appuser/domains/logs.tar.gz .
Additional Information
agile central complete full all log
Feedback
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