CA INTERNET RECEIVE ORDER fails with EZA1735I Std Return Code = 10000, Error Code = 00008

Products

• CIS
• COMMON SERVICES FOR Z/OS
• 90S SERVICES
• DATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OS
• COMMON PRODUCT SERVICES COMPONENT
• Common Services
• Datacom/AD
• CA ECOMETER SERVER COMPONENT FOC
• Easytrieve Report Generator for Common Services
• INFOCAI MAINTENANCE
• IPC
• UNICENTER JCLCHECK COMMON COMPONENT
• Mainframe VM Product Manager
• CHORUS SOFTWARE MANAGER
• CA ON DEMAND PORTAL
• CA Service Desk Manager - Unified Self Service
• PAM CLIENT FOR LINUX ON MAINFRAME
• MAINFRAME CONNECTOR FOR LINUX ON MAINFRAME
• GRAPHICAL MANAGEMENT INTERFACE
• WEB ADMINISTRATOR FOR TOP SECRET
• Xpertware
• Compress Data Compression for MVS
• Compress Data Compression for Fujitsu

Issue/Introduction

SMP/E 36.93 > /bin/ftp -e -v -f "//'SYS1.TCPPARMS(FTPDIBM)'" apidev.ca.com EZY2640I Using 'SYS1.TCPPARMS(FTPDIBM)' for local site configuration parameters.
EZYFT26I Using 7-bit conversion derived from 'ISO8859-1' and 'IBM-1047' for the control connection.
EZYFT32I Using the same translate tables for the control and data connections.
EZA1450I IBM FTP CS V2R2
EZA1772I FTP: EXIT has been set.
EZYFT18I Using catalog '/usr/lib/nls/msg/C/ftpdmsg.cat' for FTP messages.
EZA1554I Connecting to: api-prod-726604190.us-east-1.elb.amazonaws.com 34.226.77.18 port: 21.
EZA2590E recv error from getNextReply - EDC8128I Connection refused. (errno2=0x769F0442)
EZA1475I Connection with api-prod-726604190.us-east-1.elb.amazonaws.com terminated
EZA1735I Std Return Code = 10000, Error Code = 00008 > QUIT GIM69233I FTP FAILED, ATTEMPT 01 OF 10. FTP WILL BE RETRIED IN 60 SECONDS.  

Environment

Release:
Component: RCVORD

Resolution

The maintenance download process can be handled by FTP, HTTP or HTTPS. CA Internal Retrieval  Service will only work with HTTPS therefore downloadmethod="https"  should be coded in the SMPORDCL input. FTP is the default so to avoid using FTO code downloadmethod="https" :

//SMPORDCL DD *                                                  
 <CLIENT                                                         
   downloadmethod="https"                                        
   javahome="/usr/lpp/java/J8.0_64"                              
   classpath="/usr/lpp/smp/classes"                              
   javadebugoptions="-Dcom.ibm.smp.debug=severe -showversion     
                     -Djava.security.debug                       
                     -Djavax.net.debug">                         
  </CLIENT>