UIM alarms are not cleared in Spectrum

Products

• CA Spectrum

Issue/Introduction

When the UIM alarms are automatically cleared, they are not cleared in CA Spectrum side.
Only when the UIM alarms are manually acknowledged in Infrastructure Manager, they are cleared in CA Spectrum side

Cause

Actually the UIM alarms are not automatically acknowledged/deleted in UIM side. An alarm with level "clear" is generated instead.

If this checkmark is NOT set, an alarm with level "clear" will not acknowledge and delete all alarms based on the same suppression key.

Environment

CA Spectrum 10.3.0 and CA UIM 9.02

Resolution

Check on "Accept automatic 'acknowledgment' of alarm" checkbox, on the NAS probe, in Setup TAB, Message Suppression sub-TAB: