How to hide Messages tab in Service Catalog

Article Id: 128049

Status: Published

Updated On: 28-06-2019 05:51

Products:

CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

How to hide Messages tab in Service Catalog?

Environment:

Service Catalog 12.9
Service Catalog 14.1
Service Catalog 17.1

Resolution:

If you want to permanently hide messages tab, run the following query.

delete from usm_link_launchpad_launchpad where launchpad_parent_id='my_workplace' and link_order=3;

Restart catalog after executing the query.

Should you need to revert back, run the query below and restart catalog.

insert into usm_link_launchpad_launchpad values('my_workplace','my_messages',3)

NOTE: Please take a backup of the Service Catalog database before running the delete statement just in case something is broken.