How to hide Messages tab in Service Catalog

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

How to hide Messages tab in Service Catalog?

Environment

Service Catalog 12.9
Service Catalog 14.1
Service Catalog 17.1

Resolution

If you want to permanently hide messages tab, run the following query.

delete from usm_link_launchpad_launchpad where launchpad_parent_id='my_workplace' and link_order=3;

Restart catalog after executing the query.

Should you need to revert back, run the query below and restart catalog.

insert into usm_link_launchpad_launchpad values('my_workplace','my_messages',3)

NOTE: Please take a backup of the Service Catalog database before running the delete statement just in case something is broken.