Is USRD 3532 fixed in CA SDM versions 14.1 and 17.1?

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Article ID: 128044

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction



We trying to use mobile demo with employee user and getting the following message "Unauthorized. This operation requires Function Access for 'security' equal to 'View or Modify'. "

The role has Modify permission on Security and we still get the error only on employee access type; if I change it to analyst every thing works,

The associated problem appears to be USRD 3532 for which the problem description is as follows:
 
TITLE: TILES NOT DISPLAYED IN SERVICE DESK MANAGER MOBILE APP
Under certain circumstances, an user logging in to the Service Desk Manager 
mobile app may not see the tiles. 

Steps to Reproduce: 

1. Login to Service Desk Manager as Administrator. 
2. Navigate to 'Administration' Tab -> 'Service Desk' -> 'Form Groups' and 
create a new form group 'ATM HelpDesk'. 
3. Navigate to 'Administration' Tab -> 'Security and Role Management' -> 
'Role Management' -> 'Role List'. 
4. Open any existing role for example: 'Level2 Analyst' role and click on 
'File' -> 'Copy'. 
5. In the new role detail page opened, fill in the 'Role Name' and 'Code' as 
'Admin_HelpDesk' and 'Customization Form Group' as the one created in 
step2. 
6. Set the Functional Access 'Security' to 'Modify' for the new role 
created in Step5. 
7. For the access type associated to Administrator user, i.e.,'Administration 
' set the REST Web Service API Role as the one created in step5, i.e., 
Admin_HelpDesk. 
8. Login to Service Desk Manager mobile App as Administrator. 
Result: 

Tiles may not be displayed in the mobile app and the jrest.log may show the 
following error message. 

"ERROR SDMCRUDServiceImpl 1222 This operation requires Function Access for 's 
ecurity' equal to 'View or Modify'. {http://hostname:8050/caisd-rest/acctyp/X 
XXXX?_dc=1457069889657}"

 

Environment

CA Service Desk Manager 14.1
CA Service Desk Manager 17.x

Resolution

For CA Service Desk Manager 14.1, the fix to USRD 3532 is included in cumulative patch #5 rollup #1 (14.1.05.01).
 
For CA Service Desk Manager 17.x, the fix is included in both 17.1 and 17.2.