Data missing in Data Warehouse in FACTS tables and on reports

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Article ID: 128030

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

We found significant data missing in some of the reports. The FACTS tables do not have most of the data. The jobs run as expected.

Cause

The times between Database and Application are mismatched by more than 15 sec.
This can be seen in Administration - Health Report - Database
Parameter Application and Database Timezone Match

This parameter should indicate red if over 15sec, and so far it doesn't, this is logged as DE48031

Environment

Release: CODFSS99000-15.4.1-PPM SAAS FedRAMP-Sandbox-Small Environment
Component:

Resolution

Ensure that the time/date between Application server and Database server is the same up to the second.

If you are using a time sync service to sync the server to the correct time, ensure the service is up and running.

Once the times are synced up, run Load Data Warehouse - Full Load and check the data again.

Additional Information

More detail and discussion in Communities thread:
https://communities.ca.com/thread/241782487-data-warehouse-completes-but-is-incomplete