"Installer User Interface Mode Not Supported" - RHEL 7.x

Products

• DX Infrastructure Management
• NIMSOFT PROBES

Issue/Introduction

When trying to install or upgrade UIM infrastructure, the following error is displayed:

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Installer User Interface Mode Not Supported

Unable to load and to prepare the installer in console or silent mode.

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After that, the installation aborts, with no further detail.

Cause

This is caused by a bug present in Java 1.8.0_112 or higher.

Environment

UIM 8.51, 9.02
Red Hat Enterprise Server 7.x
JAVA 1.8.0_112 or higher

Resolution

The workaround is to switch back to Utopia fonts in /etc/fonts/local.conf file.

1- Create the "local.conf" file in /etc/fonts directory.

2- Copy the text contained in the link below, and paste it into the "local.conf" file created:

https://community.softwaregrp.com/t5/ArcSight-User-Discussions/Anyone-attempt-a-SC-install-on-RHEL-7-4-yet/m-p/1627797#M38643

3- Save and exit and re-run the installer.  This should fix the "Installer User Interface Mode Not Supported" error.

If the problem still persists, please open a support case.

 

If still have the same issue, please use this steps and restart the sshd

https://prasadlinuxblog.wordpress.com/2018/05/29/how-configure-x11-forwarding-in-centos-rhel-6-7/