Is it possible to Register in Act Log the changes in the Contact Roles and Groups?
Article ID: 128012
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Is it possible to Register in Contact Activity Log the changes made in the Contact Roles and Groups Tabs?
Is it possible to Register in Contact Activity Log the changes made in the Contact Roles and Groups Tabs?
Is it possible to Register in Contact Activity Log the changes made in the Contact Roles and Groups Tabs?
Environment
Service Desk Manager 17.x
Resolution
According to discussion raised in community thread (check more details below), it is not possible to create activity associations for BREL attributes. An Activity Association can only be defined on an Attribute of primary objects (like Change Order, Incident/Problem/Request, Configuration Item, Contact).
So, it would not be possible to create an activity association for Contact "Functions, Groups, Service Contracts" Tab to register in the Contact activity log all the modification made on that Tabs.
To reach out this registrations, custom scripts are needed.
So, it would not be possible to create an activity association for Contact "Functions, Groups, Service Contracts" Tab to register in the Contact activity log all the modification made on that Tabs.
To reach out this registrations, custom scripts are needed.
Additional Information
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