Identity Manager does not start

book

Article ID: 128001

calendar_today

Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal

Issue/Introduction

Identity Manager is not starting.
- the logs swhos workpoint errors :
2019-02-25 12:58:36,276 ERROR [com.workpoint.client.connect.ClientContextEJB] An error occurred while attempting to get a connection
to the server. java.rmi.RemoteException: NamingException caught attempting to locate the 'iam/im/ejb/ServerConfigPvt_EJB' object.
Please verify that the server is running and the client configuration is correct.; nested exception is: javax.naming.NameNotFoundException:
ontext: RCCell/nodes/WASNode01/servers/nodeagent, name: iam/im/ejb/ServerConfigPvt_EJB: First component in name iam/im/ejb/ServerConfigPvt_EJB not found.
[Root exception is org.omg.CosNaming.NamingContextPackage.NotFound: IDL:omg.org/CosNaming/NamingContext/NotFound:1.0]
2019-02-25 13:07:48,290 ERROR [ims.default] Failed to acquire WorkPoint workflow session
2019-02-25 13:07:48,290 ERROR [ims.tmt.AdaptersConfigService] Failed to start some of the adapters
2019-02-25 13:07:48,291 ERROR [ims.tmt.EnvironmentService] Stopping identityEnv

Cause

Problem was produced because Websphere Syncronization process replaced some files to its original versions.
then that files has not the necessary Shared Key, encrypted passwords, ports and configurations needed to work with IDM correctly.
Files wrongly modified were :
/iam_im.ear/workflow.rar/META-INF/ra.xml 
/custom/identitymanager/systemWideProperties.properties 
 

Environment

Identity Manager 12.6 sp8 :
Cluster 2 Linux Server running in Websphere 8.5.5
MSSQL Database

Resolution

Need to replace the original files with the customized ones from Backup and the environment started again.

1. From  /iam_im.ear/workflow.rar/META-INF/ra.xml
check for the correct values on the Parameters:
UserName
Password

2. From  /custom/identitymanager/systemWideProperties.properties , check the correct IMeTASharedSecret value
#This file contains installation specific properties for CA Identity Manager
# Shared secret for the Provisioning server callback
# Note: this used to be in web.xml earlier. 
IMeTASharedSecret=

 

Additional Information

Reference :

https://docops.ca.com/ca-identity-manager/14-2/EN/installing/install-on-websphere/websphere-manual-ear-deployment