Why do I get a popup error window without any text when trying to login to the PAM Client?

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Article ID: 127979

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Updated On:

Products

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM)

Issue/Introduction

After installing hotfix CAPAM_3.0.2.26 I eventually get an empty popup error window when logging in to the PAM Client.
As the window does not provide any information I do not know the cause of the error condition.
If the login operation is retried, it succeeds.

Why do I get a popup error window without any text when trying to login to the PAM Client?

Environment

PAM server 3.0.2 with hotfix CAPAM_3.0.2.26 installed.

Resolution

In fact, the error window appears when any of the provided credentials (username and/or password), or both, are wrong, as it has been always been the case in this situation.

The message is not displayed due to a side effect introduced by hotfix CAPAM_3.0.2.26.

In order to fix it, please, open a support case and request  hotfix CAPAM_3.0.2.33 which solves this problem.

Additional Information

CAPAM_3.0.2.26 is not available in the product fixes download page in https://support.ca.com, that is why it has to be explicitly requested opening a case.