After upgrade to 17.1, Catalog allows login but all pages display improperly

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Article ID: 127941

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Updated On:

Products

CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

<Please see attached file for image>

User-added image

After upgrading Service Catalog 17.1 from 14.x, login works fine. However rest of the pages look like the above screen.

Environment

Release:
Component: USVCT

Resolution

With17.1 release, there are 2 branding templates CA_Technologies_R7 or CA_Technologies_R7_Full_Screen.

If this branding template is not present against the Business Unit that is being used, then such an issue happens.

To fix this (this can be done in the same Catalog screen as it shows up in the picture above)

1) Select the Administration -> Business Units.
2) Verify if the Business Unit in question has a branding template against it or not (mostly it is empty at the moment).
3) Change this to one of the above templates above.
4) Save.
5) Logout and Login to verify that the issue is now fixed.

Attachments

1558689599940000127941_sktwi1f5rjvs16g05.jpeg get_app