The message ”it can't connect tot the virtual device Serial0" when the PAM instance boots.

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Article ID: 127910

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Updated On:

Products

CA Privileged Access Manager - Cloakware Password Authority (PA) PAM SAFENET LUNA HSM CA Privileged Access Manager (PAM)

Issue/Introduction

The customer is implementing the virtual appliance. 
After inporting the OVA file, the following dialog box showed up when the first boot. 

The message of the pam01 of the abc.co.jp of the xxxxxxx
 
It is not possible to use the device that corresponds at the host, it can't connect to the virtual device Serial0. Do you attempt to connect to this virtual device per the virtual machine turns on? 

 

Although the customer selected "Not assign the virtual device Serial0 port when the boot, is there something to respond in order for the end user to use the PAM because of the choice?"

Environment

CA Privileged Access Manager 3.x.

Resolution

No problem. The serial port is not the requirement of PAM. So, the PAM should work without any problem.